SERVICE STATIONS

 

TOTAL Nigeria Plc has a wide network of service stations spread across the country, where you'll find an emphasis on quality service with a friendly approach.

We are proud to offer the highest level of quality products and services, and are committed to providing exceptional standards in customer care.

This ensures our customers keep coming back because they have come to know where to turn for there fuelling needs.


Our service stations offer a wide range of fuels that are made with the best technologies and enable best performances from engines, industry and domestic use. These are:

  • Petrol - PMS 
  • Diesel - AGO 
  • Kerosene - HHK

Other products on offer include:


 

Services on offer

Services offered at TOTAL service stations are the best you can get around and indeed set the pace for others to follow.

1.   Quality forecourt service

We strive to delight out customers by continuously trying to improve the quality of our service offer. This we do through;

- Quality improvement programmes like staff training, Top Service, Top Level, mystery motorists

- Internal competitions and station staff incentive schemes


2.   Shops (Bonjour and Kiosks)   Click to read more 

                     

3.   Car wash bays and Auto Clean Deluxe   Click to read more 

                     

4.   Lube bay services, car care advisory, and Auto Express Service   
      Click to read more 

                     

5.   Fuel cards   Click to read more 

6.   Automatic Teller Machines (ATM)


In our continued effort to bring convenience to our customers we now have ATM's installed at some of our key sites.

To date we have two operational ATM's in Lagos (Lekki and Festac), four ATM's in Ibadan and four in Kaduna. Plans are in progress to install more ATM's at many of our service stations nationwide.


Other Network Actions

1.   Improvement of the network


We have implemented actions to improve and modernise our network. These include:

  • Station remodelling and reconstruction

  • Provision of new and better equipment e.g. pumps, generators, compressors, etc

 

2.   Monthly shop promotions

As part of our effort to offer our customers value for money, we organise monthly in-store shop promotions with our business partners. As a result of these promotions we are able to periodically offer attractive prices on a selected range of goods.

 

3.   Network safety policy

Our stations are constructed to international standards and take into consideration the need to preserve our environment.

 

4.   Safety audits

Because we care for your safety, it is our policy to carry out regular safety audits to ensure your comfort while on our premises.

Wide national coverage

We have a nationwide network of over 530 stations that are strategically located in the main cities, towns, expressways and roads ensuring that you always know where to turn to meet your fuelling needs.

Click to view a map of Nigeria showing our spread of service stations.

Click here for a complete listing of our regional and sales area offices, and our newly established customer service centres.

TOTAL Nigeria Plc is the market leader in the downstream sector with a market share of 14%.